Privacy policy

This Privacy Policy explains how EmpowerHer (“we”, “us”, “our”) collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect the following information:

  • Personal information such as your name, email address, phone number

  • Health-related information you voluntarily provide (e.g. intake forms, questionnaires, coaching notes)

  • Information submitted through contact forms, booking tools or email communication

  • Technical information such as IP address and browser type (via website analytics)

Health information is considered sensitive information under Australian privacy law and is handled with extra care.

2. How we collect information

We collect information when you:

  • Fill in a form on our website

  • Book a session or discovery call

  • Communicate with us by email or phone

  • Participate in coaching services

  • Browse our website (via cookies and analytics tools)

3. Why we collect your information

We collect your information to:

  • Provide health coaching services

  • Communicate with you

  • Manage bookings and client relationships

  • Maintain coaching records

  • Improve our website and services

  • Meet legal and regulatory obligations

We only collect information that is reasonably necessary for these purposes.

4. How we store and protect your information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

Information may be stored:

  • Securely within Squarespace

  • In password-protected systems or cloud-based tools

  • In secure email or document storage platforms

Only authorised persons have access to client information.

5. Overseas disclosure

Some of the platforms we use (including Squarespace and email service providers) may store data on servers located outside Australia. By using our website or services, you consent to this overseas disclosure.

6. Sharing your information

We do not sell your personal information.

We may share information with:

  • Service providers such as website hosting, email or booking tools

  • Professional advisers where legally required

All service providers are required to handle your information appropriately.

7. Cookies and analytics

Our website may use cookies and analytics tools to understand website traffic and improve user experience. You can disable cookies via your browser settings.

8. Accessing or correcting your information

You may request access to, or correction of, your personal information by contacting us using the details below.

9. Privacy complaints

If you believe your privacy has been breached, please contact us first so we can attempt to resolve the issue. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact us

For privacy enquiries, please contact us using the form below.